Frequently Asked Questions

What are the clinic’s operating hours?

Monday – Friday: 9 am – 9 pm
Saturday: 9 am – 3 pm
Sunday and Public Holiday: Closed
State Holiday: 9 am – 3 pm

* Last registration is 8.30 pm for Monday – Friday and 2.30 pm for Saturday

 

What are the services that you offer?

General Medicine
* Infants and Adults Vaccination
* Blood tests and screenings
* Employment Medical Check-up
* Sexual health screening and treatment
* HIV prevention program, PrEP, PEP
* HIV treatment
* Antenatal Care
* Draining and Dressing

Ultrasound Service
* 3D Thyroid, Abdomen and Pelvis, Scrotum, and Breast
* 3D Carotid, Renal Doppler, TRO DVT
* 3D Pregnancy Confirmation, Fetal Growth Scan, Detailed/Anomaly Scan

Psychology
* In-Person individual and couple therapy services
* Online individual therapy services

Physiotherapy
* Musculoskeletal & Neuromuscular Disorders
* Kinesio Taping
* Dry Needling

Dietetics
* In-Person and Online dietary consultation

Is The Red Clinic community friendly to a specific segment of population?

Here at The Red Clinic, we welcome everyone with an open mind to ensure everyone is able to access optimum health care services needed. Everyone is welcome irrespective of their background and status.

Do I need to make an appointment?

For general health, you may walk-in without prior appointments with our doctors. You may refer to the doctor schedule available on our website and Facebook to find out more about doctors on duty.  

If you would like to consult Dr. Andrew, you may book an appointment or our website here

For ultrasound, psychology, physiotherapy, and dietetics, a prior appointment is needed. You may book an appointment on our website or contact us directly.

 

What is the rescheduling/cancellation policy?

Appointments are made with the clinic online, based on the service provider’s availability. Should you would like to reschedule/cancel your session, you may do so by clicking on the link attached in the booking confirmation email sent to you. You will need to make the changes to the scheduled appointment at least 3-hours before. For cancellation, we would provide an 80% (of the total fee charged) refund to your appointment. For any changes made less than 3 hours before the appointment, you will not receive any refund.

How much does a consultation cost?

General consultation costs RM40 per visit. To find out more about the costs for vaccinations, health screening, sexual health needs, general and maternity-related ultrasound, psychotherapy, and physiotherapy, please contact us at 010-873 0175.

What type of payment do you accept?

We accept payment by cash, credit or debit card (Mastercard/Visa) as well as GrabPay for your convenience.

What is the refund policy?

All refunds will be processed once we receive your email. Please allow 5 – 7 working days for the amount to be credited to your card. All refunds will be made via the same payment method selected. This means that if you have paid using a credit card, the refund amount will be credited to the same card used.

What is therapy?

Therapy, also known as psychotherapy or counselling is the process of meeting with a therapist to treat mental health issues by learning adaptive thinking and coping skills. This process entails collaboration between the patient and therapist in sessions to establish therapeutic goals with intention to resolve any identified problematic behaviours, beliefs, relationship issues and/or somatic symptoms (sensations in the body).

 

Is my privacy/ confidentiality protected in therapy sessions?

Content of therapy sessions are strictly private and confidential. Information will only be released to others with your written permission, with three (3) exceptions: (1) the client is a potential danger to self and others; (2) child or elder abuse is suspected; (3) where mandated by the court or law, information may be shared without written consent.

What kind of therapy do you offer?

Currently, we offer In-Person (face to face) sessions for both individual and couple therapy and Online sessions for individuals.

How many therapy sessions do I have to attend?

It takes an average of 8-10 sessions, however the amount of sessions one will need varies depending on the specific needs, circumstances and established therapeutic goal.

Am I allowed to choose my doctor of choice to attend to my case?

Yes, all of our doctors’ schedule is available on our Facebook page which allows you to plan your visit with your preferred doctor accordingly.

I am sexually active, what can I do to protect myself?

Being sexually active without any means of protection may expose a person to a number of sexually transmitted illnesses. Protective methods such as use of condoms or dental dams will help in preventing infections such as Syphillis, Gonorrhea, or HIV. While proven to be effective, these methods have to be used consistently and correctly to ensure of their efficiency. Most condoms are latex-based, thus choosing the right lubricant is essential. Water and silicone-based lubricants work well with latex-based condoms. Oil-based (e.g., baby oil or Vaseline) lubricants should not be used together with a latex-based condom to prevent breakage/damage of the condom.

In certain circumstances where condoms might not be ideal or is not an available option, PrEP should be considered as means to prevent HIV infection. You may read more about PrEP here. It is a regiment of one-pill containing Tenofovir-Emtricitabine taken either daily, or according to a schedule where it will provide an additional protective layer against HIV infection.

Regardless of any preferred protection methods, vaccinations should be considered. This includes vaccinations against Hepatitis A and B, and Human Papilloma Virus (HPV).

Contraceptions should also be taken into consideration for women who are sexually active with male partners. Depending on your needs and conditions, your doctor may present you with several options.

I had unprotected sex with someone recently, should I be worried?

Unprotected sex could lead to sexually transmitted infections such as HIV, Syphillis, or Gonorrhea. Post-Exposure Prophylaxis (PEP – you can read about it here) can be prescribed to assist in preventing HIV infection should someone has been exposed to the virus, but it has to be taken within 72 hours of exposure. Discussion on further prevention plans against HIV can be considered by consulting your doctor about Pre-Exposure Prophylaxis (PrEP).

Unprotected sex or failure of other contraceptive methods (e.g., condom breakage, missed contraceptive pill) could also lead to unplanned/unwanted pregnancy for women. The morning-after pill is a form of emergency contraception taken within 72 hours of exposure to prevent pregnancy after unprotected sex or after another birth control method fails. You may read more about it here. Please take note that taking contraceptive methods (e.g., pills, IUD, vaginal ring, patch) other than condoms do not protect you against sexually transmitted infections.

How long does it take to get my test results?

Most tests will take an estimated 3 working days. Sexually transmitted illnesses tests such as Gonorrhoea and Chlamydia will typically take 5 working days. Please do note that processing time might differ during certain periods of time, such as public holidays or during COVID-19 CMCO. Please contact us to find out more.

Can you email me the test results instead?

Our patients’ confidentiality is of utmost importance to us. We strongly encourage you to come back to the clinic to review your results. Should you are currently away, unable to travel or would prefer to avoid traffic/parking hassles, we now offer online test results consultation as a complimentary service. There will be no charges for the consultation. You may book an appointment here

Where should I park my car?

You can park at the 2 available parking spots specially reserved for clinic patients in front of the clinic or you can choose to park inside the Jaya One complex itself.

Public transport accessibility?

Nearest LRT station: Taman Jaya and Asia Jaya
Rapid KL: 790 (From Taman Paramount Station or University Station)
Rapid KL: 7 (From Asia Jaya Station)
MBPJ Free Bus (Green): (From Taman Jaya or Asia Jaya Station)

Wheelchair accessibility?

We encourage you to park inside the Jaya One building and use the available ramp from the car park to get to the clinic. If you require us to prepare a wheelchair for you, please contact us when you arrive and we will get the wheelchair ready for you. 

Do I need to fast before my screening/test?

Certain blood tests and procedures require 8 hours of fasting. Among the blood tests and procedures that require fasting would be:

* Blood sugar and cholesterol level
* Abdomen and pelvis ultrasound

You may contact us to get more information.

I have been receiving care at another clinic, and would like to continue my follow-up sessions at The Red Clinic for my future follow-up, what should I bring/prepare?

We encourage you to bring a referral letter from your previous providers, along with copies of blood test results, prescription notes, or any other related documents. 

Can an underage person seeks medical consultation/screening at The Red Clinic?

Anyone under the age of 18 will be required to present parental consent before he/she/they can receive any medical care or procedures. We highly encourage parents or legal guardians to accompany said underage person to the clinic.

What is considered an emergency?

If anyone is unconscious, not breathing, convulsing; or if it involves babies/children with fever of more than 38.5 degrees constitute an emergency, and should be referred directly to the emergency department. 

Need to speak to us?

Walk in anytime during our operation hours (Monday to Friday from 9am-5pm & Saturday from 9am-3pm; Closed on Sundays and Public Holidays) or send us a message via Facebook.