Frequently Asked Questions
1. What are the clinic’s operating hours?
The Red Clinic is open on Monday to Friday from 9:00 am to 9:00 pm; and Saturday from 9:00 am to 3:00 pm. The last registration will be at 8:30 pm on weekdays and 2.30 pm on Saturday.
2. What are the services that you offer?
We strive to provide comprehensive allied health services to those in need. These services include general health issues, vaccinations, health screening, sexual health needs, general and maternity-related ultrasound, psychotherapy for mental health related issues, and physiotherapy.
3. Do I need to make an appointment?
We provide walk-in appointments for general health issues. However, should you need vaccination, health screening, sexual health consultations, general and maternity-related ultrasound, psychotherapy or a physiotherapy session, please contact us to arrange an appointment right here on our site.
4. How much does a consultation cost?
A general consultation costs RM40 per visit. To find out more about the costs for vaccinations, health-screening, sexual health needs, general and maternity-related ultrasound, psychotherapy, and physiotherapy, please contact us at 010-873 0175.
5. What is therapy?
Therapy, also known as psychotherapy or counselling is the process of meeting with a therapist to treat mental health issues by learning adaptive thinking and coping skills. This process entails collaboration between the patient and therapist in sessions to establish therapeutic goals with intention to resolve any identified problematic behaviours, beliefs, relationship issues and/or somatic symptoms (sensations in the body).
6. Is my privacy/ confidentiality protected in therapy sessions?
Content of therapy sessions are strictly private and confidential. Information will only be released to others with your written permission, with three (3) exceptions: (1) the client is a potential danger to self and others; (2) child or elder abuse is suspected; (3) where mandated by the court or law, information may be shared without written consent.
7. What kind of therapy do you offer?
We offer both individual and couple therapy.
8. How many therapy sessions do I have to attend?
It takes an average of 8-10 sessions, however the amount of sessions one will need varies depending on the specific needs, circumstances and established therapeutic goal.
9. Do you have any female doctors available?
Yes, we do. For those who prefer a female doctor attending to their case, feel free to check our Facebook page or contact us directly to find out more on their availability.
10. Am I allowed to choose my doctor of choice to attend to my case?
Yes, all of our doctors’ schedule is available on our Facebook page which allows you to plan your visit with your preferred doctor accordingly.
11. How long does it take to get my test results?
The waiting time for each test result will vary. General health screening will take about 4-5 working days. Sexual screening tests and ultrasounds will be ready in about 6-8 working days.
12. Can you email me the test results instead?
Our patients’ confidentiality is of utmost importance to us. We strongly encourage you to come back to the clinic to review your results.
13. What type of payment do you accept?
We accept payment by cash, credit or debit card (Mastercard/Visa) as well as GrabPay for your convenience.
14. Is The Red Clinic community friendly to a specific segment of population?
Here at The Red Clinic, we welcome everyone with an open mind to ensure everyone is able to access optimum health care services needed. Everyone is welcome irrespective of their background and status.
15. Where should I park my car?
You can park at the 2 available parking spots specially reserved for clinic patients in front of the clinic or you can choose to park inside the Jaya One complex itself.
What is the refund policy?
All refunds will be processed once we receive your email. Please allow 5 – 7 working days for the amount to be credited to your card. All refunds will be made via the same payment method selected. This means that if you have paid using a credit card, the refund amount will be credited to the same card used.
What is the rescheduling/cancellation policy?
Appointments are made with the clinic online, based on the service provider’s availability. Should you would like to reschedule/cancel your session, you may do so by clicking on the link attached in the booking confirmation email sent to you. You will need to make the changes to the scheduled appointment at least 3-hours before. For cancellation, we would provide an 80% (of the total fee charged) refund to your appointment. For any changes made less than 3 hours before the appointment, you will not receive any refund.
Need to speak to us?
Walk in anytime during our operation hours (Monday to Friday from 9am-5pm & Saturday from 9am-3pm; Closed on Sundays and Public Holidays) or send us a message via Whatsapp.